Return Policy

At Skyline, we take pride in the craftsmanship of our jewelry. Here’s a breakdown of our warranty and maintenance policy to ensure your satisfaction and peace of mind:

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original paperwork attached.

EXCLUSIONS & LIMITATIONS

Skyline will not accept returns and issue refunds for any of the following caused by:

Accident Abuse Misuse Misapplication
Do not expose your Skyline products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to: Liquid Silver Polish, Pools, Hot Tubs, Salt Water Spas
Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Skyline product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Skyline product.

RETURN PROCESS

To return an item, please email customer service at info@skylinegems.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:

Skyline
Attn: Returns
3215 Golf Road, #202
Delafield, WI 53018

Please note that you will be responsible for all return shipping charges depending on the reason for your return. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

**Please Note

Sale items are FINAL SALE and cannot be returned.
Customers are responsible for return shipping depending on the reason for return.
Refunds will be processed pending inspection of the returned item.